Upload your calls, tickets and renewal conversations. Join them to your CRM and find out which interaction is actually driving churn, with the revenue attached.
Travelers joined 4M conversations to renewal records.
They found $3.13M.
Unified Data & Enrichment
Start with one file of calls, tickets or verbatims. Every record is enriched with Dimensions like churn risk, competitive intent and expansion signal, then joined to your CRM, billing and usage data on a shared key.
Causal Intelligence Engine
Ask in plain English. The agent isolates which interaction patterns causally drive cancellation, controlling for plan, tenure and segment. Findings that fail the robustness checks are never reported as causal.
On-Demand Intelligence Reports
Ask for the retention readout and the agent builds it: findings, revenue at risk, charts, recommendations. Then it keeps running, tracks the actions you took, and verifies whether the number actually moved.
System-Level Dimensions
Custom Dimensions per Business Objective
Multi-Dimension Orchestration
Output Validation - "hallucination" or drift check
Internal Vector Embeddings & Semantic Similarity
Dynamic Clustering & Theming
Multi-Dimensional Consolidation
Export ability to data warehouse
Generate causal reports, visualizations, and executive intelligence: on demand or scheduled
Plug into existing B.I tool of choice (Tableau, PowerBI, Hex)
Export via API to any warehouse (Snowflake, Databricks, BigQuery)
Dimension Labs has become the default insight layer across the company.
